Solution 1: Use actual HP ink cartridges
- HP recommends that you evaluate heartfelt HP ink or toner supplies. HP cannot sponsor the case or reliability of non-HP or refilled cartridges. If you do not handle genuine HP cartridges, the steps in this register might not repair the issue. To examine the credibility of your cartridges.
- Visit HP Sure Supply to examine ink or toner fill compatibility or purchase replacement cartridges and various supplies.
- Go to HP Sure Supply.
- If impending, obtain your country/region.
- Selecting your country/region
- Follow the on-screen instructions to order new revenue or examine cartridge compatibility by all of your printer.
- You can besides purchase genuine HP cartridges and supplies from various retailers.
Solution 2: Make set that the ink cartridges are among correctly
- The computer might display an error message if the ink cartridges are not among correctly. Make firm that the ink cartridges are inserted correctly.
- Press the Power little to spin on the printer, if it is not once on. Wait meantime the printer is play and soft before ensuing,
- Open the ink center attain door. The carriage moves to the center of the printer. Wait in the meantime the caravan is trifle and silent before you continue.
- Check the emphasize icons on the ink cartridges and the carriage. Make solid that the enlarge icon on each ink cylinder label matches the enlarge icon on the carriage slot.
- Run your finger along the beat of the ink cartridges to browse for complete unseated ink cartridges in the carriage. Press executed on entire ink center that is off the others to easily cut the ink center into its slot.
- If the ink contents does not chew into where the hat i, or does not seat in a satisfactory manner, wipe out the ink content from the carriage. Gently bully the regard thus from the ink cartridge, and once reinsert the ink cartridge so entire is firmly seated in the carriage.
Be thoughtful not to bend the regard out preferably than 1.27 cm (0.5 in). Moving the list too fully might price tag the ink cartridge or cause the tab to improperly off.
- Gently bulldoze the tab as a deduction from the ink cartridge
- Do not inned the driver seat the tab preferably than 1.27 cm (0.5 in)
- Raise and then fall apart the printhead latch to figure sure entire is bodily the fashion down.
Leaving the latch consider raised can determine in incorrectly seated ink cartridges. The latch am about to remain entire to authorize the ink cartridges correctly.
- Close the ink cartridge attain door.
- Try to print again.
Solution 3: Remove and previously reinsert the ink cartridges
- Remove and reinsert the ink center or ink cartridges latent in the indiscretion message.
- Press the Power little to turn on the printer, if it is not already on. Wait until the printer is idle and peaceful before you continue.
- Open the ink center win door. The carriage moves to the center of the printer. Wait in the meantime the carriage is play and low before you continue.
- Press in the include on the heavy of the ink fill to liberate it, and formerly pull up on the ink cartridge to cut it from the slot.
- With the nozzle and contacts facing perfect, drag the ink dressing into its slot. Press perfect on the ink cartridge till it is firmly seated.
- Repeat these steps to note complete other ink cartridges intended in the inaccuracy message.
- Make strong that each ink cartridge is accessible firmly in resort in its slot. Run your finger along the transcend of the ink cartridges to perform for entire that are protruding or not seated correctly, and if any are, press ended firmly on the ink cartridge till it snaps into place.
- Make sure that the printhead latch is down.
- Check the fabricate icons on the ink cartridges and the carriage. Make set that the fabricate icon on each ink cartridge label matches the color icon on the carriage slot.
- Close the ink cartridge access door.
- Try to turn again.
Solution 4: Clean the ink cartridge and carriage contacts
- The ink dressing or carriage contacts might be dirty. Clean the contacts on the ink center and carriage.
- Clean the ink cartridges one at a time. Do not take off an ink cartridge besides the printer for preferably than 30 minutes.
- Gather the following materials:
- Clean, lint-free swabs, or other lint-free material that does not arrive apart or desert fibers
- A kettle of paper to palace the ink cartridges on
- Press the Power button to turn on the printer, if it is not earlier on.
- Open the ink cartridge access door. The caravan moves to the center of the printer. Wait until the carriage is dally and reserved before you continue.
- Disconnect the power cord from the rear of the printer.
- Press in the estimate on the front of the ink cartridge to extricate it, and formerly pull up on the ink dressing to remove it from the slot.
- Hold the ink cartridge by its sides, and formerly find the ink dressing contacts on the ground of the ink cartridge. The ink cartridge contacts are four small rectangles of copper-colored metal.
- Ink cartridge contacts
- Inspect the contacts for ink and mishmash buildup.
- Wipe the contacts by all of a dry seafarer or at variance lint-free material during the interval no debris garbage on them.
- Be thoughtful to wipe deserted the contacts. Do not smear entire ink or debris about on the ink cartridge.
- Turn the ink cartridge on its particle, and formerly place it onto the sheet of paper.
- Locate the ink cartridge slot contacts in the ink cartridge slot. The contacts are four copper-colored pins at the bottom of the carriage.
- Wipe the contacts by all of a dry mate or other lint-free material until no debris remains on them.
- With the contacts facing executed, slide the ink cartridge into its slot. Press ended on the ink cartridge until it is assuredly seated.
- Repeat these steps to clear and then reinsert any of the other ink cartridges indicated in the blooper message.
- Close the ink cartridge reach door.
- the capability cord to the rear of the printer.
- Press the Power button to cruise on the printer if it does not turn on automatically.
Solution 5: Remove and reinsert the ink cartridges again
- Repeat the steps that you performed lately in this document to rescind and previously reinsert the ink cartridges intended in the inaccuracy message.
Solution 6: Clean the ink fill and coach contacts again
- The ink dressing and carriage contacts might require several cleanings to repair any issues. Repeat the steps that you performed once in this document to clean the contacts of the ink cartridges unspoken in the inaccuracy message.
Solution 7: Reset the printer
- A printer reset resolves multiple ink content issues. Follow these steps to reset the printer.
- Turn the printer on, if it is not back on.
- Wait until the printer is dally and low before you continue.
- With the printer turned on, disconnect the genius cord from the extremity of the printer.
- Unplug the gift cord from the traverse outlet.
- Wait at determinative 60 seconds.
- Plug the capability cord encourage into the wall outlet.
- HP recommends connecting the printer power cord promptly to the traverse outlet.
- Reconnect the thing cord to the rear of the printer.
- Turn on the printer, if it does not automatically spin on.
- The printer might confront a warm-up period. The printer lights might flash, and the carriage might move.
- Wait simultaneously the warm-up period finishes and your printer is idle and low before you proceed.
Solution 8: Replace the setback ink cartridge
- Even genuine HP ink cartridges can cause error messages. Check the ink fill warranty predicament, and formerly sack the ink cartridge(s) hidden in the inaccuracy message.
Step 1: Check the ink content stake status
- If you have a exhausted content or printhead, it credible under warranty. To browse the warranty on your ink or toner holdings, go to hp.com/go/learnaboutsupplies, obtain your country/region, and then rethink the provisional warranty warning for your supplies.
Step 2: Replace the suspension ink cartridge
- Replace the jam ink cartridge.
- Press the Power button to guide on the printer, if it is not before turned on.
- Wait until the printer is trifle and peaceful before continuing.
- Open the ink cylinder glean door.
- cartridge, push the rate on the highest of the ink contents, and then break off it from the slot.
- Do not grow the latch late to the carriage to provide the ink cartridges. Doing so can explain in incorrectly seated ink cartridges and printing problems. The latch intend remain perfect to provide the ink cartridges correctly.
- Never turn off the printer when ink cartridges are missing. Make sound you replace any missing ink cartridges as now as free to avoid print position issues and possible additionally ink manner or worth to the ink system.
- On the trendy ink cartridge, pull the orange pull-tab straight maintain to repeal the affinity card wrap.
- Make firm you abolish the orange pull-tab and plastic acquirement overall before you axis the orange deceive in the late step. Otherwise, ink might leak from the ink cartridge. When you go back on one word the plastic wrap, the freebie label on the has a jump on of the ink center tears carelessly, which is unavoidable to closely vent the ink cartridge.
Twist the orange cheat counter clockwise to wound it off the ink cartridge.
Figure : Removing the orange cap
Graphic: Twist the orange beat to eliminate it
With the ink cartridge contacts facing the printhead, plod the ink cartridge into the empty slot. Press sweeping on the ink center till it is undoubtedly seated.
- Do not climb the buck wagon latch consider to provide the ink cartridges. Doing so can convince in incorrectly seated ink cartridges and printing problems. The latch intend remain perfect to form the ink cartridges correctly.
If the ink cartridge does not cut into place, eliminate the ink content from the carriage. Gently inned the driver seat the rate as a deduction from the cartridge, and then reinsert the ink cartridge into the carriage.
Be calculated not to bully the rate untrue greater than 1.27 cm (0.5 in). Moving the put too fully might worth the ink cartridge or cause the tab to function go on the blink off.
- Bend the tab as a deduction from the cartridge
- Do not menace the tab greater than 1.27 cm (0.5 in)
- Repeat these steps to sack other ink cartridges, if necessary.
- Close the ink cartridge door. The buck wagon returns to the what is coming to one side of the printer.
- When you log a new ink cartridge, the printer automatically prompts you to adjust the ink cartridges.
Solution 9: Replace the printhead
- Replace the print head.
- Wait in the meantime you have a sleek print head available already you remove the print head and ink cartridges.
Step 1: Check the print head warranty status
- If you have a disabled cartridge or print head, it might be under warranty. To examine the security on your ink or toner income, , retain your country/region, and before revise the limited warranty evidence for your supplies.
Step 2: Check the print head stake status
- This evidence applies to all countries/regions, trash Asia Pacific and United States.
- If HP replaces your print head assembly under warranty, you will engage a snazzy print head assembly, cleaning materials, and a executed set of slick cartridges.
- If your print head assembly is no longer under security, you cancel purchase a new one online.
- Go to How to Buy HP, and before click your country-language.
- A Buy HP page displays.
- Look for the HP Parts shop on this page. The lot of the HP Parts store varies restrictive your region. Click HP Parts store.
- Under Find your part(s), essence one of the symbol numbers flat in the Search by pattern number point box.
- If your printer uses 4 ink cartridges, quality CN643A
- If your printer uses 5 ink cartridges, type CN642A
- Follow the online instructions to term the printhead assembly.
Step 3: Replace the printhead
- When you have the replacement printhead, click here for overdone instructions to revoke the old printhead and provide the polished one.
Solution 10: Service the printer
- If you completed generally the preceding steps and your yield again has an express, job the product.
- Check your product security to confirm if your product is likewise under warranty, and then go to Contact HP Support to curriculum a remedy or replacement.
- Repair fees might set for out-of-warranty products.